For the vast majority of players, gaming is one of the most exciting forms of entertainment. However, SGTI recognizes that for a very small number of players, gaming can become problematic. SGTI imposes the highest industry standards in responsible gaming.
To protect problem gamers, and others affected by their behavior, we have established a set of policies and guidelines modeled after the American Gambling Association's Code of Conduct for Responsible Gambling. This "Code" establishes minimum standards that address problem gambling, underage gambling, improper use of alcohol, and responsible Marketing and Advertising.
SGTI has established a series of programs to promote responsible gaming that include employee training programs, customer awareness campaigns, self-exclusion, written procedures for recognizing and managing these issues, use of outside experts and ongoing monitoring and review to gauge the effectiveness of these programs.
It is widely believed that less than 2% of all gamers are compulsive. Most problem gamers experience varying degrees of depression and problems during their lives. Participating in games of chance becomes a self-medicating distraction providing only temporary relief from underlying problems associated with compulsive behavior.
If you or someone you know answers yes to any of these questions, consider seeking professional help or advice by calling the National Problem Gambling Helpline at 1.800.522.4700.
Admit that you have a progressive illness that won't go away by itself. Thousands of people have received help through Gamblers Anonymous or other programs designed specifically for people with gaming problems.
Additionally you may also notify SGTI to opt out of our system by calling us at 1.800.672.1901 and no future bets will be accepted from you. We will honor any request for self-exclusion made to us. We actively monitor for users gaming with other people's player cards and take immediate corrective action once discovered.
Our kiosk menus warm users for irresponsible gaming, and provide support resources. In addition, we actively encourage our merchant partners to report problem gamers to us and the National Council on Problem Gambling at 1.800.522.4700.
SGTI is committed to providing a safe and secure environment for all of its guests, visitors and partners. An important part of this commitment is to ensure that minors are excluded from the gaming process.
All SGTI gaming devices are located on properties that require persons to be of legal age in order to game or to purchase or consume alcohol. Every user of our gaming kiosks needs to register, and a full ID check is part of the registration process. SGTI requires all users to be 18 years of older, or the legal age for real money gaming in their jurisdiction, whichever is older. Our systems automatically reject applicants which are under-age and/or are residents from states which do not allow real money gaming. SGTI never engages in advertising directed at minors.
Our partners at each SGTI property are extensively trained to be on the lookout for persons under legal age trying to access the gaming equipment. We confiscate any false or altered IDs we come across and may inform outside law enforcement when we catch someone under legal age. SGTI has a zero tolerance policy for underage persons trying to circumvent the law.